Under limited supervision, plans, schedules and supervises all Solid Waste Division activities to ensure the effective management of solid waste collection services for the City of Kissimmee. Ensures division compliance with all applicable policies, procedures, and standards of quality and safety. Directly supervises the Residential Solid Waste Foreman, Commercial Franchise Coordinator, and other office staff; reviews work of subordinates for completeness and accuracy. Reports to the Assistant Director, Public Works and Engineering.
Specific Duties and Responsibilities
Plans, schedules and supervises all City solid waste activities, ensuring solid waste collections and other division activities are completed in a timely manner and in accordance with division standards for quality and safety.
Manages division supervisors and support staff; assigns workloads and establishes work schedules; directs and supervises duties of assigned staff. Managerial duties include instructing; assigning, reviewing and planning work of others; maintaining standards; coordinating activities; allocating personnel; selecting new employees; acting on employee problems; recommending and approving discipline, transfers, promotions, discharge.
Reviews the work of subordinates for completeness and accuracy; evaluates and makes recommendations as appropriate; offers training, advice and assistance as needed. Encourages staff to take part in training and professional development activities.
Develops and administers division budget; approves expenditures. Plans and controls revenues and expenditures for the Solid Waste Management enterprise fund including operational and capital issues.
Develop strategies to ensure long-term financial and operational viability of the division schedules based on geographic data including global position data from collection vehicle routes, asset location, vehicle depreciation and amortization costs, and fuel usage.
Develops and implements a Solid Waste Management Plan to guide the overall operations of the division based on operational and GIS data, considering population growth data, residential and commercial development, and transportation / vehicle GPS data.
Prepares bid specifications for equipment and vehicles; prepares and submits purchase orders for equipment and supplies. Communicates with vendors for product information and pricing, and to expedite orders.
Ensures proper maintenance of division vehicles and equipment.
Checks and verifies accuracy of all commercial franchisee accounts and billings, landfill weigh slips, charges and invoices. Issues credits and other customer adjustments. Review tonnage data, route volumes, scale ticket time stamps, and geospatial data to verify accuracy of accounts, billings, charges, and invoices.
Determines the most efficient and cost-effective collection routes and schedules. Analyze geographic data, waste container tracking, tonnage, and other data to inform decisions related to capital projects and solid waste management, develop scopes of work, and negotiate contracts for various operational or capital needs.
Investigates division accidents and prepares required reports.
Receives and responds to inquiries, concerns and complaints from the public regarding sanitation services and/or personnel.
Secures and administers grant funding for special programs.
May directly manage some capital projects, develop scopes of work, and negotiate contracts for various operational or capital needs.
Keeps supervisor informed of division activities, issues and concerns.
Attends City Commission meetings as required.
Keeps abreast of current trends and technology in solid waste management.
Performs administrative/office duties as required, including attending and conducting meetings, preparing reports and correspondence, entering computer data, reviewing and responding to mail, copying and filing documents, maintaining time and attendance records, approving payroll, etc.
Receives, reviews, prepares and/or submits various records and reports including budget reports, vehicle maintenance records and reports, KUA report, invoices, landfill charges, recycling reports, CDL checklist, charge tickets, cost disclosures, schedules, payroll documentation, work orders, evaluations, accident reports, memos, correspondence, etc.
Operates a motor vehicle and a variety of equipment such as a computer, calculator, two-way radio, copier, fax machine, telephone, etc.
Interacts and communicates with various groups and individuals such as the immediate supervisor, division supervisors and staff, other division managers and City employees, subordinates, County personnel, other government agencies, customers, sales representatives, and the general public.
ADDITIONAL JOB FUNCTIONS
Unloads/counts container deliveries.
Performs general housekeeping and vehicle maintenance duties.
Performs related duties as required.
Minimum Education and Training
Requires a Bachelor's degree in business administration or other relevant field supplemented by six to nine years of responsible experience in solid waste collection and management, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Prefer experience utilizing Geographic Information Systems (GIS) and related technology to collect, analyze, and assess geographic data in order to improve solid waste collection and processing. Must possess and maintain a valid State of Florida Driver’s License as required. Must possess or obtain the most current FEMA 100, 200, 300, 400, 700, and 800 Incident Command System certifications within 12 months of appointment to the job.
Minimum Qualifications and Standards Required
Schedule: Position requires at least 40 hours per week and may require working a rotating schedule.
Physical Requirements: Must be physically able to operate a vehicle, heavy equipment, and a variety of machines and equipment including a computer, telephone, calculator, etc. Tasks involve the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and /or pulling of objects and materials of moderate weight (12-20 pounds) and occasionally heavy weight (up to 60 pounds).
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to subordinates and receiving assignments and/or direction from supervisor.
Language Ability: Requires ability to read a variety of technical instructions, equipment manuals, codes, regulations, specifications, policies and procedures, etc. Requires the ability to prepare technical reports, accident reports, evaluations, memos, correspondence, etc., with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to deal with several abstract and concrete variables. Requires the ability to apply influence systems in managing a staff; to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; to counsel and teach employees. Must be able to communicate effectively and efficiently using budgeting, mechanics terminology.
Numerical Aptitude: Requires the ability to add and subtract totals, to multiply and divide, to utilize mathematical formulas, to determine percentages and decimals and to determine time and weight. Must be able to use practical applications of trigonometry, geometry, algebra, statistics.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.
Motor Coordination: Requires the ability to coordinate hands and eyes using office machinery; to operate motor vehicles.
Manual Dexterity: Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, tools, etc. Must have minimal levels of eye/hand/foot coordination.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. Worker may be subject to danger or risk to a slight degree.
Physical Communications: Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear).
Knowledge of Job: Has thorough knowledge of the methods, procedures and policies of the Public Works and Engineering Department as they pertain to the performance of duties of the Solid Waste Manager. Has thorough knowledge of the organization of the Department and of related departments and agencies. Has considerable knowledge of the functions and interrelationships of the City and other governmental agencies. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has comprehensive knowledge in the areas of solid waste management operations, vehicle and equipment maintenance, recycling program administration, etc., as applied to municipal public works projects and programs. Has thorough knowledge of related equipment, tools and materials.
Has comprehensive knowledge of all applicable codes and regulations, and is able to ensure compliance with such in all division projects. Has the ability to plan and develop daily, short- and long-term goals related to City purposes. Has the ability to plan and coordinate the most effective use of personnel and resources to achieve department goals. Is able to ensure departmental compliance with all laws and regulations and control the activities of the division through effective supervision. Knows how to apply supervisory and managerial concepts and principles; has knowledge of administrative principles involved in developing, directing and supervising various programs and related activities. Has the ability to offer instruction and advice to subordinates regarding departmental policies, methods and regulations. Is able to perform employee evaluations and to make recommendations based on results. Has the ability to offer training and assistance to co-workers and employees of other departments as required. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Has the ability to plan, organize and prioritize daily assignments and work activities. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Is able to read and interpret complex materials pertaining to the responsibilities of the job. Is able to assemble and analyze information and make written reports and records in a concise, clear and effective manner. Has comprehensive knowledge of the terminology and various professional languages used within the department. Knows how to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation. Has the ability to communicate professionally in confrontational situations. Has thorough knowledge of proper English usage, vocabulary, spelling and basic mathematics. Is able to compile, organize and utilize various financial information necessary in the preparation of the division budget, and knows how to prepare and monitor the budget. Has knowledge of modern office practices and technology. Has knowledge of and skill in the use of computers. Has knowledge of applicable occupational hazards and safety precautions. Is able to perform duties in occasionally uncomfortable or hazardous conditions, including extreme heat or cold, noise, dust, odors, smoke, machinery hazards, wetness, humidity, vibrations, disease, toxic agents, etc. Knows how to react calmly and quickly in emergency situations.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts.
Quantity of Work: Performs described Essential Functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations.
Dependability: Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation intra- and inter-departmentally.
Relationships with Others: Shares knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively handles requests, suggestions and complaints in order to establish and maintain good will. Emphasizes the importance of maintaining a positive image.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of work elements and establishes a personal schedule accordingly. Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.
Safety and Housekeeping: Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.
Planning: Plans, coordinates and uses information effectively to enhance activities and production. Knows and understands expectations regarding such activities and works to ensure such expectations are met. Develops and formulates ways, means and timing to achieve established goals and objectives. Effectively and efficiently organizes, arranges and allocates manpower, financial and other designated resources to achieve such goals and objectives.
Organizing: Efficiently organizes own work and that of subordinate staff. Ensures that personnel understand what results are expected of them, and that each is regularly and appropriately informed of all matters affecting or of concern to them.
Staffing: Works with upper management, where appropriate, to select and recommend employment of qualified personnel. Personally directs the development and training of personnel under charge, ensuring their proper induction, orientation and training.
Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to personnel under charge concerning their performance. Commends and rewards personnel under charge for outstanding performance, and takes timely and appropriate disciplinary action as necessary. Exercises enthusiasm in influencing and guiding others toward achievement of established goals and objectives.
Controlling: Provides a work environment which is orderly and controlled. Coordinates, audits, and controls manpower and financial resources efficiently and effectively. Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of established standards, methods and procedures.
Delegating: Assigns duties as necessary and/or appropriate to meet goals, enhance abilities of personnel under charge, build their confidence and assist them in personal growth. Has confidence in personnel under charge to meet new or additional expectations.
Decision Making: Exercises discretion and judgment in developing and implementing courses of action affecting functions under charge. Recognizes when a particular policy, procedure or strategy does not foster the desired result, and moves decisively and explicitly to develop and implement alternatives.
Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of functions under charge. Employs imagination and creativity in the application of duties and responsibilities. Is not adverse to change that supports achievement of goals and objectives.
Human Relations: Strives to develop and maintain excellent rapport with personnel under charge. Listens to and considers their suggestions and complaints, and responds appropriately. Establishes a work environment to promote and maintain mutual respect.
Policy Implementation: Has a clear and comprehensive understanding of policies regarding functions under charge and the function of the organization. Adheres to policies in the discharge of duties and responsibilities, and ensures the same from personnel under charge.
Policy Formulation: Maintains awareness of changes in operating philosophies and policies, and routinely reviews policies to ensure any changes in philosophy or practice are appropriately incorporated into functions under charge. Recognizes and understands the relationship between operating policies and practices and morale and performance. Strives to ensure that established policies enhance same.